Help Center

Once your order has been fulfilled a tracking number will be sent to the email address used to place the order. Please be do not forget to check your spam and junk folders! As a reminder, orders may take up to 1-2 weeks to arrive as stated at the top of our website and in the confirmation email.

If you do not receive an email from Oga Faaji within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address may have been spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please email inquiry@ogafaaji.com

There are several reasons why your order may have been cancelled:

·       The item(s) sold out.

·       There is a delay in replenishment for your item(s).

·       We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

·       If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

Don’t worry!

In order to get your items to you as quickly as possible, we went on and shipped what we had on hand at the warehouse, there was a card in your package stating this. We’ll be sure to send you the other tracking number as soon as possible in this rare case.

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via any major credit card, Amazon Pay, PayPal, Google Pay, Shop Pay.

Shipping destinations:

• We ship both locally and worldwide.

Processing time: We take pride in fast shipping speed. Please allow 1-2 days for processing. On average, orders placed before 4PM est ship same day.

• Local orders take 2-3 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 8-15 business days to be delivered.
• Shipping time might vary depending on location, shipment method and other factors.

• Orders over $99 will have free shipping.
• Orders under $99 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.